Returns & Exchanges

Last updated: August 9, 2026

The Love Your Fit Promise

Every body is different — and finding clothes that truly fit shouldn’t be a gamble you pay for. So every CURVANA order is covered by our Love Your Fit Promise:

30-day money-back guarantee. Not right? Return it within thirty (30) days of delivery for a full refund — in cash, to your original payment method, not a forced gift card.
60-day free size exchanges. Wrong size? We’ll swap it for the size you need within sixty (60) days of delivery — free, no questions asked.
Zero fees. No restocking fees, no hidden charges. Returns and size exchanges are free for U.S. orders — we cover the return costs and send you everything you need by email.

How to Start a Return or Exchange

Email us at support@getcurvana.com with:

Your order number.
The item(s) you want to return or exchange.
For an exchange: the size you’d like instead.
A one-line reason (optional, but it helps us design better fits).

We’ll reply within twenty-four (24) hours on business days with your return instructions and the correct return address. A human reads every email.

Please don’t ship anything back before contacting us — our registered business address in Sheridan, Wyoming is not a returns warehouse, and packages sent there cannot be processed.

What Qualifies

Refunds: within 30 days of delivery. Size exchanges: within 60 days of delivery.
Purchased directly from getcurvana.com.
In original condition: unworn beyond trying on, unwashed, free of stains, odors and pet hair, with any tags still attached.
For hygiene reasons, intimates, swimwear and bodysuits must be tried on over your own underwear, with any hygiene liner left in place.

What Doesn’t Qualify

Items returned outside the windows above.
Items worn, washed, altered, or damaged after delivery through misuse.
Items marked “final sale” on the product page at the time of purchase.
Free gifts or promotional items received as part of a bundle (the bundle as a whole is refundable; isolated free items are not).

Size Exchanges

Tell us the size you need and we’ll ship the replacement at no cost. If the replacement size is out of stock, you choose between a different color in your size, store credit, or a full refund. If the fit still isn’t right after an exchange, the 30-day money-back guarantee still applies from your original delivery date — we’ll make it right.

Refunds

Once your return is confirmed, we process the refund within ten (10) business days. The refund is issued to the original payment method (card, PayPal, etc.). Depending on your bank, the credit may take an additional 3 to 7 business days to appear on your statement.

If after 14 business days from our confirmation email you still haven’t seen the refund, contact your bank first, then email us at support@getcurvana.com and we’ll investigate immediately.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective, or you receive the wrong item or size, email us within seven (7) days of delivery with a photo. We’ll send a free replacement or issue a full refund — and you won’t need to ship anything back unless we ask.

Gifts

If you received CURVANA as a gift and want to return or exchange it: contact us with the order number (the giver can share it). Exchanges ship to you directly. Refunds are issued to the original purchaser’s payment method, or as store credit to you if the giver prefers.

Statutory Rights

This policy is offered in addition to your statutory rights and does not affect them. Consumer protections under U.S. federal law and the law of your state remain in full effect.