Shipping Policy

Last updated: August 9, 2026

Shipping Costs

Standard shipping is free on U.S. orders of $59 or more. For orders under $59, your shipping cost, if any, is calculated and displayed at checkout before you pay — never after. Keep an eye on the cart: promotional periods regularly unlock free shipping on smaller orders too.

Where We Ship

We currently ship to the United States. We’re working on opening more destinations — join the newsletter at the bottom of the page to hear when your country is added.

Delivery Times

Order processing: 1 to 2 business days. Orders placed on weekends or U.S. holidays are processed the next business day.
Standard delivery: 5 to 8 business days after dispatch.

In total, most orders arrive within 6 to 10 business days of purchase. During launch periods and peak seasons (holiday sales), delivery can take a few days longer — if that’s the case, it will be indicated at checkout.

Tracking

A tracking link is emailed to you the moment your order ships. Tracking events can take 24–48 hours to start updating after you receive the email — that’s normal. You can also check your order status anytime from your account.

Multiple Packages

To get everything to you as fast as possible, items from the same order may ship in separate packages, each with its own tracking number. You’ll never pay extra for split shipments.

Address Changes and Cancellations

Need to fix a typo in your address or cancel an order? Email support@getcurvana.com as soon as possible, ideally within 12 hours of ordering. We can change or cancel any order that hasn’t shipped yet. Once a package is dispatched, we can no longer redirect it.

You are responsible for the accuracy of the shipping address provided at checkout. If a package is returned to us as undeliverable due to an incorrect address, we’ll contact you to arrange reshipment.

Lost or Delayed Packages

If your tracking hasn’t moved for more than 7 business days, or your package is marked as delivered but hasn’t arrived, email us at support@getcurvana.com. For packages marked delivered, please first check with household members, neighbors, your mailbox area and building reception — most turn up within 48 hours. If your package is confirmed lost in transit, we’ll send a free replacement or issue a full refund, your choice.